Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Purpose built for IP, Mitel's highly reliable platform brings together:
In today's work environment, it has become essential to integrate mobile devices into an organisation's central communication platform. With the Mitel Mobility Solution, whether in the office, on the move or working from home - your workforce can easily communicate on the devices of their choice; securely, simply and cost-effectively.
Mitel Enterprise Contact Centre (ECC) software provides advanced multimedia call centre solutions for all organisations. Sophisticated real-time management and reporting tools let organisations analyse their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
Mitel pride themselves on offering the lowest Total Cost of Ownership, with many customers reporting a return on investment in less than a year.
The Mitel Dock is an affordable system designed to meet the demands of modern workforces to integrate mobile devices (such as iPad and iPhone) with desk phones. Mitel Dock enables users to charge devices and achieve high-quality audio whilst fusing together the features of a business telephone system with the convenience of a mobile device.
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Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."