Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Professional audio services (on hold marketing, auto attendant and answer machine messages) are now more important than ever. The statistics speak for themselves:
94% of all advertising budget is aimed at generating inbound calls, so the on hold experience your business delivers could be the difference between keeping satisfied loyal customers and losing customers and prospects to your competition.
By providing a professional on hold experience, agents are much more likely to be presented with happier, engaged callers.
Our expert team can help you design a solution that matches your business, sector and objectives, delivering an impressive impact and professional image every time.
Professional audio services not only reduce caller abandonment rates, they can be used as a valuable sales and marketing tool to entertain and inform customers and prospects:
Visit our demo page and create your own professional audio production. On this page you'll see how simple it is to create your own personalised music on hold production.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."