Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Incom provides high quality and reliable business network services that help organisations to reduce costs and improve efficiency. From traditional telephone calls and line rental tariffs to data connections between sites and to the Internet - we have a wide range of cost-reducing products and services that address every business need.
We undertake a thorough consultation to assess your business needs and will advise on the services best suited for delivering efficient and reliable internal, outbound and inbound voice and data communication.
Make it easier to manage your costs and reduce operational management with business calls and lines tariffs from Incom Network Services.
Incom offer a range of tariffs that can deliver immediate savings on BT line rental charges. Through a consultative approach we'll assess your existing calls and lines package. Our team will undertake a thorough assessment of all lines in use and investigate any lines not in use, where savings could be immediately made. Our unique approach guarantees the best-fit solution based on your individual needs - and more importantly, you only pay for what you genuinely need.
We provide calls and lines wherever you are in the UK and can easily add new lines to premises at very competitive rates allowing you to grow as your needs evolve. We cater for all line types including analogue, ISDN2, ISDN30 and SIP.
Non-geographic numbers can distinguish your business and widen your customer reach. With call logging software you can also monitor call volumes and response to individual marketing campaigns.
We provide a range of services to help businesses manage inbound calls including:
Incom Network Services offer a range of reliable data solutions that connect businesses to the Internet and link offices and home workers together, helping to improve flexibility and reduce costs. We provide, install and manage networks for fast, reliable and secure network usage.
Our team has vast experience of working with organisations implementing tailored solutions for both local and wide area networks (LAN/WAN). Our experts can guide you through the options available and recommend suitable solutions based on your current needs, objectives and specific requirements.
Our data connections cover a range of technologies including:
Now the largest source of fraud across the UK, telecoms fraud increased by 300% in 2013, costing UK businesses over £1billion per year. By hacking into your business phone systems and using your lines to ring premium phone numbers, fraudsters are quite literally making money from your business, leaving you liable for the call changes.
Did you know?
Incom FraudGuard protects you against telecoms fraud, by monitoring your calls for unusual or potentially fraudulent activity. Incom FraudGuard enables you to identify fraudulent activity quickly, helping to save thousands of pounds.
Incom FraudGuard gives you the potential to catch fraudulent activity sooner ï¿½ we have saved hundreds of customers thousands of pounds by alerting them to frauds.
For further information download our FraudGuard datasheet or call our sales team on 0161 788 0000 to arrange Incom FraudGuard protection today and keep your business safe from fraudsters.
Migrating to Incom Network Services calls and line rental is simple and seamless with no site visits or engineering changes. We manage the whole transfer and complete it in as little as 10 working days. You can even keep your existing numbers for business service continuity.
Transferring your existing data connections to Incom can take as little as 5 working days. The changeover is project managed by our experienced team to ensure the process runs as smoothly as possible. We can work with your IT team and existing provider, or even manage the entire process depending on your resources, to ensure that your mail and VPN connections are routed to the right address - and you continue to receive your data without any interruption to services.
Our aim is to be the partner of choice for business grade voice and data solutions. Whatever our service provision to you, we include everything on one bill (e.g. calls, lines, equipment, mobile, maintenance, Wi-Fi, broadband). Bills are tailored to your requirements, so if you need a breakdown by individual or multiple sites and telephone numbers, we can deliver this to you. No problem.
With WebaBillity , our online billing management portal, you can access your telecoms billing information, via the web. You can monitor your call usage and charges, see your current bill and spend, or search historical bills. Whether you're looking for itemised bills or to track how often a certain number is called, WebaBillity provides you with up to date knowledge of your call data. Reports can be created and edited daily, based on your chosen criteria, and daily e-alerts can be set up to notify you of any potential misuse.
With telephony fraud at an all-time high (see our blog on phreaking) you can take advantage of our fraud alert. This service monitors your calls for any dramatic changes in usage (using algorithms). If we detect any unusual usage we take the action you need to protect you.
Incom Network Services provides you with one point of contact for all your enquiries. You can be sure that your dedicated account manager will meet your business needs, whether your enquiry relates to day-to-day service or fault resolution. We're here to make running your business communications as smooth as possible, leaving you free to concentrate on managing your business.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."