Latest Posts - 18 Mar 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high demand, can put a strain on resources, but it’s important to get it right.
More and more businesses are relieving this strain by employing the services of a contact centre. They offer the perfect solution for ensuring great customer experience and allow members of your business team to use their time more efficiently. Our cloud-based contact centres support businesses by providing flexible, professional services, tailored to the specific needs of your business.
Here are some of the many advantages of cloud-based contact centres:
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Migrating to Cloud Computing offers many benefits to a business; reduced costs and increased flexibility, scalability and security. Many businesses are choosing to migrate, but there may be concerns about possible impact on the business.
Perhaps the number one concern voiced by business owners is the vulnerability of data and company information, removed from on-premises servers and placed out of their hands, in the Cloud. As reassurance, all good Cloud providers will have a resilient
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."