Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
The Incom-CNS Group were crowned winners once again at the Comms National Awards in London last night, scooping Best Enterprise UC Solution for our nationwide, unified communications project for retail giant, The Range. This title is yet another plaudit to add to our phenomenal industry awards success in the last few years and will take its place in the trophy cabinet alongside double honours for Reseller of the Year (2016 & 2017), Best Cloud Solution, Best Convergence Solution and Best Contact Centre Solution.
The regularity and variety of these accolades is testament to our position at the leading edge in the industry, across UCaas, Cloud and digital transformation. Comms National Awards entrants are judged by independent experts and the annual event is a significant date in the industry calendar, as Vendors and Resellers come together to celebrate success. Proud Incom-CNS Group directors collected the award from actor and MC, Stephen Mangan, during the glitzy ceremony at the London Hilton on Park Lane last night.
Event organiser and Comms Dealer magazine Editorial Director, Nigel Sergent, personally congratulated our team on the victory, calling it, "Another well-deserved win for Incom-CNS."
David Hughes, Incom-CNS Group CEO, comments, "To win this award for a project we did for a customer who has been loyal to us for 20 years, shows how we put customer service front and centre in all we do. These coveted prizes instil confidence in our capabilities for existing and future customers and attract the best industry talent to want to join our company. Most importantly though, this award is deserved recognition for our amazing team, of whom we are immensely proud."
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Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."