Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a contact centre and logging public pledges of over £12k.
Our enthusiastic team of volunteers manned the phones at the multi-media contact centre of an Incom-CNS customer, which was dedicated to the fundraiser on the big night. A total of 775 calls were taken by 100 agents during the evening (with not a single call dropped!) with Accounts Assistant, Molly Millman, taking the largest, single donation – a whopping £500!
Watched by over seven million viewers, Children in Need 2017 raised a record breaking £50.1 million to help disadvantaged children and young people all around the country. MD David Hughes comments, “This is the fourth year we have been involved in this way with Children in Need. It is always a great event that we are proud to be associated with and I am particularly proud of the volunteers from across the company who gave their own time to join together in this incredible fundraising effort.”
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Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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