Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three categories of the Comms National Awards 2017.
The Awards recognise excellence in the Business Communications industry and offer an annual opportunity for vendors and resellers to showcase their products and talents and measure themselves against their peers. Incom-CNS enjoyed an incredible, multi award-winning year in 2016 which had a positive impact on the whole team, as MD David Hughes comments: "A win brings real kudos to the business and we always submit our entries with hope, but not expectation! To pick up four awards last year was exceptional, especially two Reseller of the Year titles. It has left a real buzz of pride and achievement around the team and we would love a repeat performance this year!"
Entrants are judged on customer case studies and Incom-CNS won Finalist nominations for the Mitel private Cloud solution at MRI, which is being used as a blueprint for other hospitals in the Manchester area; and the ShoreTel Enterprise Contact Centre solution at Anglesey BC, which has already received an internal award for innovation.
The categories the Group is shortlisted for are Best Enterprise UC Solution, Best Enterprise Cloud Solution and Best Enterprise Vertical Market Solution. The winners will be announced at a spectacular finals night on October 12th at The Hilton on Park Lane, London.
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Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."