Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Business Communication solutions for the Insurance Market
Enhance the customer journey, achieve operational efficiencies, maximise revenues
Utilise Unified Communications strategically. Improve engagement to achieve increased revenue and customer satisfaction. Reduce the total cost of ownership. Release IT support from complex system management. Empower the entire business with advanced communications tools that enhance performance and collaboration.
With regulatory changes, increased competition, and the need to manage risk more effectively, insurance providers face numerous challenges to customer retention, profitability and service excellence. At the same time, IT departments face greater pressure to deliver more services with less budget. Unified Communications (UC) provides a robust communications framework that enables insurance companies to increase operational efficiencies and enhance the customer journey, while delivering simplified system management, advanced features for end-users and a reduced total cost of ownership.
"The ability to collect quotes in real-time, and feed details into the phone system, allows us to prioritise calls as they come in and ensure we give high priority to those likely to result in a sale. Our new system has avoided the nightmare of customers being kept on hold and passed from person to person. Now calls can be routed to the right person straight away, avoiding the frustration associated with a round-robin of being kept on hold and constantly transferred."
Rupert Gladstone, Head of IT, Premium Choice
Ease of use and management. Absolute reliability. Return on investment.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Learn More about ShoreTel
Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
...view more >
"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."