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Business Communication solutions for the Housing Market
Enhance service provision, enable digital inclusion, deliver business transformation
Powerful Communications Made Simple
Utilise Unified Communications strategically. Deliver enhanced tenant services with omnichannel communications. Achieve business transformation from portfolio diversity. Deploy mobility tools that accelerate service delivery. Support sustainable communities by enabling digital inclusion. Enhance staff performance and collaboration with advanced communications tools.
The housing sector is undergoing significant change. Many providers are exploring ways to offer a more diverse housing portfolio without compromising core tenant services. By nature, these commercial activities require new investment in IT, infrastructure and communication tools that work seamlessly with existing asset management, CRM, repairs and workforce management systems, and offer enhanced collaboration and processes between remote and office-based staff.
Tenant engagement and channel choice remain high priorities, as the sector strives to encourage greater digital inclusion. As a result, the principal challenge for today's housing sector is to utilise technology that delivers business transformation and meets stringent regulatory requirements, including the HCA's Value for Money (VFM) standard.
Unified Communications(UC) provides a robust communications framework that enables housing providers to enhance service provision, accomplish digital inclusion, deliver business transformation, improve mobile working and achieve a significantly reduced total cost of ownership.
The Benefits of Unified Communications for Housing
- Unite communications into a single, seamless environment.
- Facilitate digital inclusion with omnichannel communications.
- Empower staff by delivering rich, yet easy-to-use features, irrespective of location.
- Reduce IT burden with simple system management.
- Respond instantly to market changes with an easy-to-scale platform.
- Manage risk and comply with industry regulations more effectively.
- Reduce the Total Cost of Ownership for business telephony.
- Achieve a swift return on investment (ROI).
“The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%.”
Stafford and Rural Homes
“Unified Communications (UC) has a fundamental role to play in helping housing organisations deliver upon business growth targets, maximise tenant satisfaction, improve business efficiency and reduce operating costs. With this in mind, it is clear that UC should be a core element of every business strategy enabling housing associations to be agile and flexible enough to deal with the changing world.”
James Hayward, Corporate Sales Manager, Incom Business Systems
The Incom Customer ExperienceFor Operations, IT, Customer Services and Community Involvement Directors, the use of advanced communications solutions must be manageable, flexible and scalable to meet the immediate and future needs of the organisation. Our award-winning solutions for Housing Associations enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Our expertise in voice and data convergence and contact centre technologies enables us to address the evolving requirements of organisations of all sizes.
Ease of use and management. Absolute reliability. Return on investment.
White Papers and Reports> The Four Challenges in Housing > Housing Technology: Mobile Working 2.0 > IP Telephony: Minimise Costs, Maximise Value > Demystifying Unified Communications > How Unified Communications Pays for Itself > 5 Tips to Make Your UC Deployment a Success
Infographics> The Importance of TCO > Mobility - Work is an Activity Not a Place > The Benefits of Tablets for Mobile Collaboration
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There are many ways for businesses to communicate with customers, and customers to contact a business, including: email, instant messaging, on-line chat and social media. However, phone-calls are still an essential part of doing business, and the preferred method of communication for many customers with queries, orders to place or issues to resolve.
Businesses spend the vast majority of their marketing budget trying to get people to call them. It’s the number one CTA (Call to Action)
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."