Latest Posts - 17 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Business Communication solutions for the Housing Market
Enhance service provision, enable digital inclusion, deliver business transformation
Utilise Unified Communications strategically. Deliver enhanced tenant services with omnichannel communications. Achieve business transformation from portfolio diversity. Deploy mobility tools that accelerate service delivery. Support sustainable communities by enabling digital inclusion. Enhance staff performance and collaboration with advanced communications tools.
The housing sector is undergoing significant change. Many providers are exploring ways to offer a more diverse housing portfolio without compromising core tenant services. By nature, these commercial activities require new investment in IT, infrastructure and communication tools that work seamlessly with existing asset management, CRM, repairs and workforce management systems, and offer enhanced collaboration and processes between remote and office-based staff.
Tenant engagement and channel choice remain high priorities, as the sector strives to encourage greater digital inclusion. As a result, the principal challenge for today's housing sector is to utilise technology that delivers business transformation and meets stringent regulatory requirements, including the HCA's Value for Money (VFM) standard.
Unified Communications(UC) provides a robust communications framework that enables housing providers to enhance service provision, accomplish digital inclusion, deliver business transformation, improve mobile working and achieve a significantly reduced total cost of ownership.
“The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%.”
Stafford and Rural Homes
“Unified Communications (UC) has a fundamental role to play in helping housing organisations deliver upon business growth targets, maximise tenant satisfaction, improve business efficiency and reduce operating costs. With this in mind, it is clear that UC should be a core element of every business strategy enabling housing associations to be agile and flexible enough to deal with the changing world.”
James Hayward, Corporate Sales Manager, Incom Business Systems
Ease of use and management. Absolute reliability. Return on investment.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Learn More about ShoreTel
Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."